Refund Policy Content:

At Twtmarket (Trust World Trade Market), we work hard to provide our customers with the best quality products and services. However, we understand that sometimes a product may not meet expectations. That’s why we have created a fair and easy refund policy to protect our customers’ interests and maintain trust in our platform.

1. Eligibility for Refunds

A refund request can be raised if:

• The product received is damaged, defective, or incorrect.

• The product is not delivered within the promised time frame.

• The product does not match the description or images provided on our website.

To be eligible for a refund, customers must notify our support team within 7 days of product delivery.

2. Non-Refundable Items

Certain items cannot be refunded, including:

• Products purchased during clearance or special sale offers.

• Digital products or downloadable content.

• Items that have been used, altered, or damaged after delivery.

3. Refund Process

Once your request is received and verified, our team will:

1. Inspect the product (if applicable).

2. Approve or reject your refund request based on our policy terms.

3. Process the refund within 7–10 business days after approval.

Refunds are usually credited back to the original payment method used during purchase.

4. Exchange Option

In case of a defective or damaged product, you may choose an exchange instead of a refund. Our support team will arrange a replacement at no extra cost (subject to stock availability).

5. Shipping Costs

• If the refund is due to our error (wrong or damaged product), Twtmarket will bear the return shipping charges.

• If the refund is due to customer preference (change of mind, incorrect order), the shipping cost will be deducted from the refund amount.

6. How to Request a Refund

You can raise a refund or return request by contacting us through any of the following:

• Email: info@twtmarket.in / help@twtmarket.in

• Phone: +91 9368572517

• WhatsApp: Click here to message

Please provide your order number, payment receipt, and reason for refund for faster processing.

7. Cancellation Policy

Orders can be cancelled before dispatch for a full refund. Once the order is shipped, it will follow our return/refund policy.

8. Delayed or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue remains unresolved, contact our support team for immediate assistance.

9. Our Commitment

At Twtmarket, our mission is to build long-term trust with every customer. We promise to handle every refund or return with honesty, care, and respect. Our goal is not just to sell products but to build relationships based on trust and satisfaction.

Twtmarket – Trust. World. Trade.
Your trusted partner in global e-commerce.